7.5.1. Unopened Items: If the item is unopened and not damaged, the user will receive a full refund, minus any shipping and handling fees (unless otherwise noted in the product description). Special-order items, as well as items that are shipped directly from the manufacturer/distributor may be subject to a 25% restocking fee. In most cases, refunds will be given via the same method that they were originally paid for.
7.5.2. Non-Defective Items That Have Been Opened and/or Used: Items must be placed in their original packaging and include all the original packing materials, printed materials, blank warranty cards, manuals, and any other item or accessory provided by the manufacturer. Returnable items must be in 100% resalable condition. In the event that a returned order has items missing or damaged, the order may be refused, or the value of the missing/damaged materials may be deducted from the total credit amount. Non-defective items that have been opened and used may be subject to shipping, handling and 25% restocking fees, depending on its condition.
7.5.3. Defective Items: During the 10-day return period, any defective items will be handled by Bustan. After the 10-day return period, refer to the manufacturer's warranty. Bustan may, at its discretion, honour the manufacturers warranty after the 10-day return period. However, the user will be responsible for shipping and handling fees. If an item is returned to Bustan as defective, and it is determined that there is nothing wrong with the product, than the user will be responsible for any shipping and handling fees incurred. This will also be the case if the product warranty is voided. Items must be placed in their original packaging and include all the original packing materials, printed materials, blank warranty cards, manuals, and any other item or accessory provided by the manufacturer. Items that arrive broken and cannot be inspected for defects will not be legible for replacement. Bustan does not assume responsibility for any breakages.
7.5.4. Broken Bulbs/Glass: Bustan does not accept returns on bulbs or other glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to "Items That Arrive Damaged".
7.5.5. Items That Arrive Damaged: Damages that may occur during shipping are the responsibility of the shipping company, but Bustan will assist in expediting the matter. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability. When any damages or shortages occur in shipment, they must be reported to Bustan within 24 hours. Failure to do so, may result in no credit being issued.