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This Terms of Use and Conditions (“Terms and Conditions”) apply to the use of the BUSTAN.CA website,, and the use of products and services offered by Bustan Urban Gardening Essentials (“Bustan”).
BUSTAN.CA is the property of Bustan Urban Gardening Essentials. Before making any purchase, you (“the user”) must first agree to these Terms and Conditions. By clicking on the “I Agree” button during the checkout process, you agree to the Terms and Conditions. If you do not agree, do not click the button and do not submit your order.
Bustan Urban Gardening Essentials reserves the right to change the Terms and Conditions at any time. It is the user’s responsibility to read this Terms and Conditions before submitting each order.


1. The user agrees that he or she is at least 18 years of age. If the user is under 18 years of age the user must be supervised by a parent who agrees the Terms and Conditions and the minor’s use.
2. The user is responsible for providing complete and accurate information during the registration and ordering process. The user agrees to review all orders placed with BUSTAN.CA for accuracy and to notify Bustan immediately in the event of a discrepancy or with the need to correct any information.
3. The user agrees to keep their account information confidential and assumes all responsibility for all activity under the account.
4. The user agrees that he or she will not copy materials on the site, will not gain unauthorized access into the site, and will not use any products or services purchased from Bustan for illegal purposes.
5. The use of BUSTAN.CA is at the discretion of Bustan Urban Gardening Essentials, use by anyone may be terminated by us at any time.
6. The user agrees to the following Purchase & Terms of Sale Policy:

6.1. The user will review his/her online order details for accuracy and report discrepancies immediately to Bustan.
6.2. The user agrees that all orders placed with a credit card for payment, will ship the order to the billing address on file with the Cardholder’s Issuing Bank.
6.3. The user agrees that if he or she requests an alternate shipping address for delivery of the order, that alternate shipping address must be on file with the Cardholder’s Issuing Bank. Furthermore, the user agrees that if the Cardholder’s Issuing Bank will not release such information to Bustan for verification, the alternate shipping address will not be eligible to receive delivery of the order; and the order will have to ship to Cardholder’s billing address.
6.4. The user agrees that all orders paid via PayPal will be shipped to the confirmed address listed on the user’s PayPal account. There are no exceptions to this policy. PayPal may not provide a confirmed address verification for some customers, which may limit Bustan to accept payments from non PayPal verified customers.
6.5. The user agrees that the shipping charge calculated on the order detail page is only an estimate, and that additional charges may apply.
6.6. The user agrees to inspect the order upon delivery and report missing items and/or items damaged in transit to us within 48 hours.
7. The user agrees to the following Warranty & Return Policy:

7.1. The user agrees that the following product categories are not eligible for return:
7.1.1. Nutrients, Supplements and Insecticides
7.1.2. Water Treatment Products
7.1.3. Carbon Filters
7.1.4. Digital and mechanical testing tools
7.1.5. Light Bulbs
7.1.6. Light Kits
7.1.7. Submersible and air pumps

7.2. The user agrees that special order items are not eligible for return.
7.3. The user agrees that items are only eligible for return within 10 days of delivery.
7.4. The user agrees that shipping charges will not be refunded for non-defective returns.
7.5. The user agrees that a full or a partial refund of returned items are at the discretion of Bustan, and require the following criteria:

7.5.1. Unopened Items: If the item is unopened and not damaged, the user will receive a full refund, minus any shipping and handling fees (unless otherwise noted in the product description). Special-order items, as well as items that are shipped directly from the manufacturer/distributor may be subject to a 25% restocking fee. In most cases, refunds will be given via the same method that they were originally paid for.
7.5.2. Non-Defective Items That Have Been Opened and/or Used: Items must be placed in their original packaging and include all the original packing materials, printed materials, blank warranty cards, manuals, and any other item or accessory provided by the manufacturer. Returnable items must be in 100% resalable condition. In the event that a returned order has items missing or damaged, the order may be refused, or the value of the missing/damaged materials may be deducted from the total credit amount. Non-defective items that have been opened and used may be subject to shipping, handling and 25% restocking fees, depending on its condition.
7.5.3. Defective Items: During the 10-day return period, any defective items will be handled by Bustan. After the 10-day return period, refer to the manufacturer's warranty. Bustan may, at its discretion, honour the manufacturers warranty after the 10-day return period. However, the user will be responsible for shipping and handling fees. If an item is returned to Bustan as defective, and it is determined that there is nothing wrong with the product, than the user will be responsible for any shipping and handling fees incurred. This will also be the case if the product warranty is voided. Items must be placed in their original packaging and include all the original packing materials, printed materials, blank warranty cards, manuals, and any other item or accessory provided by the manufacturer. Items that arrive broken and cannot be inspected for defects will not be legible for replacement. Bustan does not assume responsibility for any breakages.
7.5.4. Broken Bulbs/Glass: Bustan does not accept returns on bulbs or other glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to "Items That Arrive Damaged".
7.5.5. Items That Arrive Damaged: Damages that may occur during shipping are the responsibility of the shipping company, but Bustan will assist in expediting the matter. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability. When any damages or shortages occur in shipment, they must be reported to Bustan within 24 hours. Failure to do so, may result in no credit being issued.
7.6. The user agrees to obtain a Return Authorization before returning items to Bustan.
7.7. The user agrees to package returns adequately to prevent damage in transit, and also agrees purchase insurance via their selected carrier for any returns mailed to us. The user also agrees that Bustan cannot refund or replace broken items. If the carrier damages the return on its way back to us, the user must file a damage claim through the carrier to seek reimbursement. The user agrees that he or she may no longer seek replacement, refund or repair for items arriving to Bustan damaged.