ALL ORDERS ARE DISCRETELY PACKAGED!
We ship by way of Canada Post Expedited service, Purolator Express, CanPar Ground, and Courier.
Our shopping cart will automatically calculate the cost based on
dollar value, distance, and the service selected at checkout.
COD orders are NOT accepted.
CALCULATION OF SHIPPING CHARGES
Our shopping cart will automatically calculate the cost based on dollar value, distance, and the service selected at checkout. It does not take into account the fact that we may place multiple items in the same box in order to save you on the shipping cost. It also does not take into account the fact that some items are oversized and may cost extra to ship. Please be advised that rather than overcharging some customers and undercharging others, we may adjust the shipping charge when we process your order. On rare occasions, this may result in a second charge, or, in most cases, a credit to your account.
Please understand that this only because there are no shopping cart systems available that can take into account the exact dimensions of all the items we sell and how those items can be combined to fit into one or more boxes. Keep in mind that most companies end up over-charging their customers for shipping because of this.
BUY MORE, SAVE MORE!
When you purchase more than one item in a single order, you'll automatically qualify for our Multipack Reduced Shipping & Handling Program which gives you 50%-100% off the shipping charges for each additional item. Your Cart will confirm what your final Multipack Shipping & Handling charge will be. Some restrictions apply.
Offer is subject to change without notice.
FULFILLMENT PROCESS
Most orders are shipped the same day or the next day, depending on what time we receive the order. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we may have the item drop-shipped directly from the manufacturer/ distributor. If we do have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The bottom line is that we value your business and we will do everything possible to ensure that your order gets to you as quickly as possible.
If we are out of an item that you ordered, we will attempt to contact you. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order.
All carriers pick up and deliver packages Monday thru Friday only.
When your order is being shipped an automatic email notification will be sent to you with your tracking number.
PLEASE NOTE THAT WE CANNOT GUARANTEE DELIVERY DATES AS OUR
ESTIMATES ARE DEPENDANT ON OUR CARRIERS' DELIVERY SERVICE.
The following are approximate time frames for delivery of your order:
If your order doesn't arrive as quickly as you had expected, it doesn't mean that we are not doing everything possible to expedite your order. If you have any questions about how long it will take for you to receive your order, please call us at 888-YOU-GROW. Even better, you can go to www.canadapost.ca OR www.ups.ca to track your order.
Policies, item availability, and prices are subject to change without notice. We are not responsible for any typographical errors in this website.
To place an order by phone: Simply call the order desk at 888-YOU-GROW or 416-922-6363.
To place and order by email: Please contact us
To mail us your order:
Bustan Urban Gardening Essentials
100 Sunrise Ave., Unit 155
North York, ON
M4A 1B3