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Shipping Information


ALL ORDERS ARE DISCRETELY PACKAGED!


We ship by way of Canada Post Expedited service, Purolator Express, CanPar Ground, and Courier.

Our shopping cart will automatically calculate the cost based on
dollar value, distance, and the service selected at checkout.

COD orders are NOT accepted.

CALCULATION OF SHIPPING CHARGES

Our shopping cart will automatically calculate the cost based on dollar value, distance, and the service selected at checkout. It does not take into account the fact that we may place multiple items in the same box in order to save you on the shipping cost. It also does not take into account the fact that some items are oversized and may cost extra to ship. Please be advised that rather than overcharging some customers and undercharging others, we may adjust the shipping charge when we process your order. On rare occasions, this may result in a second charge, or, in most cases, a credit to your account.

Please understand that this only because there are no shopping cart systems available that can take into account the exact dimensions of all the items we sell and how those items can be combined to fit into one or more boxes. Keep in mind that most companies end up over-charging their customers for shipping because of this.


BUY MORE, SAVE MORE!

When you purchase more than one item in a single order, you'll automatically qualify for our Multipack Reduced Shipping & Handling Program which gives you 50%-100% off the shipping charges for each additional item. Your Cart will confirm what your final Multipack Shipping & Handling charge will be. Some restrictions apply.

Free Shipping in Canada for Orders Over $150

FREE SHIPPING ON SELECT ORDERS OF $150 OR MORE*

  • Order sub-total must reach $150 or more (before shipping & taxes) to qualify for free standard shipping by way of Canada Post.

  • Qualified items must have a shipping weight under 20lbs. If your order contains multiple items, only those items having a shipping weight under 20lbs will be eligible for free shipping.

  • An item's "shipping weight" is usually the same as the item's actual weight, unless the item and packaging is large or oversized, in which case an additional surcharge is added to the shipping cost.

  • We reserve the right to cancel and refund any package where we cannot economically ship an item to. If this happens you will be refunded in full and notified of the issue. We can ship to most parts of Canada except the Territories, and extreme rural areas.
  • Items that have a SHIPPING SURCHARGE include:

             1. Grow Tents: $10-$20
             (Weight is over 20lbs and package length exceeds 4ft)

2. Deluxe Light Kits: $15
(The Air Cooled Reflector is bulky and oversized)

3. All-In-One Kits: $20-50
(Multiple Boxes that include over-sized items, some over 20lbs.)


4. Carbon Filters (8” & 12”): $30-$70
(Weight exceeds 20lbs.)


5. Air Cooled Reflectors: $10-$50
(Reflectors are bulky and require extra handling)

6. Botanicare Power Cloners (77 & 180), : $30-$60
(Power Cloners are bulky and oversized)

7. 4ft T5 Fixtures: $15-$25
(Package length exceeds 4ft)

8. 4ft T5 Lamps: $15
(Package length exceeds 4ft)

9. Reflective Mylar Rolls: $15
(Package length exceeds 4ft)


10. Bulk soil Products, including coco coir 5kg blocks, hydroton 50L, 4 cu ft perlite and vermiculite, and 20L and 30L bags of worm castings: $5-$50

11. Miscellaneous items that are bulky and/or oversized, such as tables, reservoirs, long trays, coco mats, buckets, etc.: TBD

Offer is subject to change without notice.


FULFILLMENT PROCESS

Most orders are shipped the same day or the next day, depending on what time we receive the order. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we may have the item drop-shipped directly from the manufacturer/ distributor. If we do have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The bottom line is that we value your business and we will do everything possible to ensure that your order gets to you as quickly as possible.

If we are out of an item that you ordered, we will attempt to contact you. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order.

All carriers pick up and deliver packages Monday thru Friday only.

When your order is being shipped an automatic email notification will be sent to you with your tracking number.

 

PLEASE NOTE THAT WE CANNOT GUARANTEE DELIVERY DATES AS OUR
ESTIMATES ARE DEPENDANT ON OUR CARRIERS' DELIVERY SERVICE.

The following are approximate time frames for delivery of your order:

        - Ontario & Quebec: 2 to 3 business days
        - Maritime Provinces: 3 to 5 business days
        - Manitoba & Saskatchewan: 3 to 5 business days
        - Alberta & British Columbia: 4 to 7 business days
        - Yukon, Nunavut & Northwest Territories: 5 to 8 business days

If your order doesn't arrive as quickly as you had expected, it doesn't mean that we are not doing everything possible to expedite your order. If you have any questions about how long it will take for you to receive your order, please call us at 888-YOU-GROW. Even better, you can go to www.canadapost.ca OR www.ups.ca to track your order.



Policies, item availability, and prices are subject to change without notice. We are not responsible for any typographical errors in this website.

To place an order by phone: Simply call the order desk at 888-YOU-GROW or 416-922-6363.

To place and order by email: Please contact us


To mail us your order:

Bustan Urban Gardening Essentials
4-400 Eastern Ave.
Toronto, ON
M4M 1B9

  
Copyright © 2003-2015 Bustan Urban Gardening Essentials. All Rights Reserved